Privacy Policy

Call Coverage
Last updated: January 2026

1. Overview

Call Coverage respects your privacy. This policy explains what data we collect, how it’s used, and how it’s protected.

2. Information We Collect

We may collect:

  • Business name
  • Contact name
  • Email address
  • Phone number
  • Business phone numbers monitored
  • Website URL (for chatbot installation)
  • Notification preferences
  • Time zone
  • Limited chatbot inquiry data (if enabled)

We collect only what is necessary to operate the service.

3. How We Use Information

Your information is used solely to:

  • Provide missed-call notifications
  • Deliver email and SMS alerts
  • Enable optional chatbot functionality
  • Communicate about your account or service status
  • Process billing and subscriptions

We do not use your data for advertising.

4. Third-Party Services

We share data only with essential service providers, including:

  • Stripe (payment processing)
  • Email and SMS delivery providers (message delivery only)

These providers process data solely to deliver their services.

5. Data Sharing

We do not:

  • Sell user data
  • Rent user data
  • Share data for marketing purposes
  • Share data with unauthorized third parties

6. Cookies & Tracking

Our website may use minimal cookies required for basic functionality. We do not use tracking cookies for advertising or behavioral profiling.

7. Data Retention

We retain data only as long as necessary to provide services and meet legal or accounting obligations. You may request data removal by contacting us.

8. User Rights

You may:

  • Request access to your data
  • Request correction of inaccurate data
  • Request deletion of your data (subject to legal requirements)

Requests can be sent to [email protected].

9. Security

We use reasonable technical and administrative safeguards to protect your information. However, no system is 100% secure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact

For privacy questions or requests:
[email protected]