Know When a Customer Calls — Even When You Can't Answer
Your existing business number keeps ringing first. When a call goes unanswered, Call Coverage lets you know. With Handled, it can also respond to the caller by text using information you've approved.
Your number still rings first. No receptionist. No complicated CRM.
Free for 21 days — your card won't be charged until your trial ends. Cancel anytime.
Your trial begins at signup. Setup time is included.
Example message
Missed Call Alert
Caller: (555) 123-4567
Time: 2:14 PM
Status: Unanswered
Example message
Thanks for calling. We missed you and will follow up shortly.
With Handled, approved common questions can be answered while you follow up.
Built for Service Businesses Where Every Call Could Become a Job
Designed for phone-first service businesses
A Missed Call Can Become Someone Else's Job
When someone needs help, they may call the next company instead of waiting, leaving a voicemail, or trying again.
Lost opportunities
If no one answers, some callers move on to another business.
Delayed visibility
You may not realize an important call was missed until much later.
Calls at the wrong time
Calls often come while you're working, driving, after hours, or helping another customer.
The faster you know about the call, the sooner you can decide how to respond.
Here's Exactly How Call Coverage Works
Your phone rings normally first. Call Coverage only becomes involved when the call is not answered.
Your business phone rings
Customers continue calling the same business number they already use. You and your team get the first chance to answer.
The call goes unanswered
If no one answers or the line is busy, the unanswered call is routed into Call Coverage.
Call Coverage steps in
Call Coverage records the missed-call event and alerts you. With Handled, the caller also receives an automatic text letting them know their call was received.
You stay in control
With Notify, you handle the follow-up. With Handled, approved common questions can also be answered automatically by text. If something needs you personally, Call Coverage lets you know.
Call Coverage doesn't answer live calls or replace your team. It helps you see missed calls quickly — and with Handled, it can keep the conversation moving by text using information you've approved.
You stay responsible for the callback and ongoing customer relationship.
What the business receives
Missed Call Alert
Caller: (555) 123-4567
Time: 2:14 PM
Status: Unanswered
Available with Notify and Handled.
What the caller receives with Handled
Hi, you reached [Business Name]. We're sorry we couldn't answer. We received your call and will follow up as soon as possible.
Handled can also respond to selected approved questions.
Responses use information reviewed and approved by the business during onboarding.
Try Call Coverage Yourself
Call 1 (929) 345-3033. We intentionally won’t answer.
When the text arrives, reply with a question like the ones below to see Handled in action.
Handled Takes the Next Step
Sometimes a missed caller texts back with a simple question. Handled can respond using information your business has already approved.
"What time are you open?"
"Do you come to my area?"
"Can I schedule an appointment?"
"Do you offer emergency service?"
"How much does this usually cost?"
If the customer's question isn't covered by your approved information, Call Coverage doesn't guess. The caller receives a simple handoff message and you're notified that they need your attention.
Call Coverage does not invent answers outside your approved information. When a reply needs you, the business is alerted so you can take over.
No Dashboard to Babysit
Important updates come to you. Call Coverage can notify you by SMS or email when a call is missed. With Handled, it can also tell you when an approved question was handled or when a caller needs your personal attention.
If something needs you, the notification can include the customer's actual message so you know why you're following up.
What Could Unanswered Calls Represent for Your Business?
Enter your own estimates to compare the potential value connected to unanswered calls with the monthly cost of Call Coverage.
Enter your numbers to see your estimate
Is This a Fit for Your Business?
Call Coverage works best when you understand exactly what it does and what it does not do.
Call Coverage may be a good fit if you:
- Miss calls while working, driving, after hours, or helping customers
- Want your existing number to keep ringing first
- Want to know quickly when a call goes unanswered
- Prefer simple SMS or email notifications
- Handle your own callbacks
- Want missed callers acknowledged automatically
- Want selected common questions answered using information you approve
Call Coverage may not be right if you:
- Need a live receptionist
- Need someone to answer calls live
- Want automatic job booking
- Want automated sales or lead qualification
- Need an unrestricted AI-managed conversation
- Expect guaranteed business results
Call Coverage supports your follow-up process. It doesn't replace you or your team.
What Happens After You Start Your Trial?
Choose your plan
Select Notify or Handled and complete the plan-specific checkout.
Complete onboarding
Provide the business, phone, and notification information needed to configure your account.
Approve your automated replies
Review and approve responses about business hours, service area, booking process, emergency availability, and pricing or quote processes.
Connect and test
Configure unanswered-call forwarding and complete a test call to confirm that the workflow operates correctly.
Use it with real calls
Once active, Call Coverage works alongside your existing phone setup.
Your 21-day trial begins when you sign up, and setup time is included. Completing onboarding promptly gives you the most time to experience the service.
Choose How You Want Missed Calls Handled
Choose Notify if you only want to know when a call was missed. Choose Handled if you also want the caller acknowledged by text and common questions answered automatically.
Notify
21-day free trial
Know when a call goes unanswered.
- Your existing business number rings first
- Missed-call alert by SMS or email
- Caller number and call information included
- Brief recorded acknowledgment for the caller
- No automatic SMS conversation
- You handle the callback
Handled
21-day free trial
Keep the caller engaged after the missed call.
- Everything included with Notify
- Automatic missed-call acknowledgment SMS
- Approved Business Hours replies
- Approved Service Area replies
- Approved Booking Process replies
- Approved Emergency Availability replies
- Approved Pricing / Quote Process replies
- Owner notified when Call Coverage handles an approved question
- Owner alerted with the caller's actual message when personal follow-up is required
- You handle the callback and ongoing customer relationship
Free for 21 days — your card won't be charged until your trial ends. Cancel anytime.
Your trial begins at signup. Setup time is included. No long-term contract. Cancel anytime.
Optional After Onboarding
After onboarding, customers may optionally add a $39/month website chatbot that can answer approved website questions, collect basic visitor information, and notify the business of the inquiry.
The website chatbot is optional and is not required for Notify or Handled.
Common Questions from Service Businesses
Be Ready for the Next Call You Can't Answer
Choose Notify if you want fast visibility into missed calls. Choose Handled if you also want Call Coverage to acknowledge the caller and respond to selected common questions using information you've approved.
21 days free. Card required. Billing begins after your trial unless you cancel.